Tangela Babbitt.
“The failure point is rarely the system. It’s the adoption.”
I lead organizational change and workforce adoption for enterprise transformation initiatives in complex, regulated environments. With more than 13 years of experience spanning public-sector operations, project implementation, and organizational change, I focus on what happens beyond go-live: whether employees are prepared, supported, and equipped to adopt new ways of working.
Change in practice.
Four examples of how I diagnose challenges, prepare people, coordinate action, and support adoption. Select a project to explore the approach and impact.
Challenge
Approximately 2,000 Sacramento County employees needed to transition to a new eligibility system while maintaining essential public services.
My Approach
I focused on helping employees understand new workflows, navigate system changes, and build confidence during the transition.
Actions
As one of six designated Super Users, I supported employee learning, answered system and workflow questions, and provided guidance during implementation and stabilization.
Impact
Sacramento County achieved 90% CalSAWS adoption within the first year.
Challenge
Following the CalSAWS transition, approximately 30,000 Medi-Cal cases faced potential improper discontinuance.
My Approach
I focused on addressing the operational risk through a compliant, repeatable process that could be adopted beyond the initial pilot.
Actions
I co-developed and piloted an operational response to address cases at risk of discontinuance.
Impact
The approach was adopted countywide, establishing a more consistent process for addressing at-risk cases.
Challenge
Understanding employee experiences and workplace concerns was essential to identifying opportunities for organizational improvement.
My Approach
I focused on gathering employee perspectives rather than making assumptions about organizational challenges.
Actions
I co-designed and launched Culture Café, gathered employee feedback, and analyzed recurring themes related to workplace culture, communication, and organizational change.
Impact
The initiative generated insights into employee engagement and organizational climate that could inform improvement opportunities.
Challenge
Eight technical workstreams were preparing for an enterprise AI infrastructure implementation, creating complex training, readiness, and coordination requirements.
My Approach
I recognized the need for shared readiness criteria and cross-functional accountability rather than isolated workstream assessments.
Actions
I led the $1.8M workforce training and adoption workstream, established a Readiness Council, conducted change impact and skills-gap assessments, and coordinated technical training and readiness activities.
Impact
Achieved 100% completion of required engineering certifications. A Game Day simulation also identified four critical integration and failover issues before implementation.
Modernize. Adopt. Stabilize. Deliver.
Successful transformation requires more than implementing new systems. It requires preparing people, aligning stakeholders, and establishing the conditions for change to take hold.
Organizational Change Management
Preparing employees and stakeholders for organizational change through impact assessments, engagement strategies, readiness planning, and adoption reinforcement.
Organizational Development
Understanding organizational challenges through employee feedback, climate assessments, workforce development, and process improvement.
Enterprise Transformation & Adoption
Aligning people, processes, and technology during complex implementations, including AI adoption and post-implementation stabilization.
Change Governance & Measurement
Establishing readiness criteria, stakeholder accountability, and measurable indicators to evaluate adoption and identify emerging risks.
Tools that support the work.
Technology supports the work. People determine whether change succeeds. I use project management, collaboration, and AI-enabled tools to coordinate initiatives, strengthen communication, and support workforce readiness and adoption.
Project & Portfolio Management
Clarity SPM, Rally, Smartsheet, Microsoft Project, Asana, Monday.com
Collaboration & Change Delivery
Jira, Confluence, SharePoint, BigPicture
AI & Automation
Microsoft Copilot, Power Automate, generative AI tools
Enterprise Technology Environments
VMware Cloud Foundation, VMware HCX, vSphere, NSX, CalSAWS, CalHEERS, Medi-Cal/MEDS
Where this work comes from.
Experience across public-sector operations, implementation, and enterprise change.
How I approach adoption.
People-centered change is deliberate: understand the work, build readiness, measure adoption, and reinforce what needs attention.
Start with the work people actually do
Understand current workflows, employee needs, and constraints before defining the change response.
Prepare for the day after go-live
Plan reinforcement, support, and stabilization alongside launch readiness.
Measure adoption beyond training completion
Look for evidence that new processes are understood, used, and sustained—not simply that training occurred.
Respond where adoption stalls
Use feedback and readiness indicators to target communication, support, and improvements.
Grounded in organizational psychology.
Certifications & Professional Development: PMP · CCMP · Lean Six Sigma Yellow Belt · Google Project Management · McKinsey Forward